If you are a patient of one of our member GP practices in Eastbourne, Hailsham and Seaford (and also in Bexhill for the Extended Access Service) – welcome!

The Improved Access Service (IAS) that we deliver is designed to help increase the capacity to talk to and see a healthcare professional. Appointments can be made 7 days per week, 365 days per year.

You are unlikely to speak with a GP or Advanced Care Practitioner from your own practice and it is very possible they won’t be from East Sussex but the Healthcare Professional that you speak with will be fully qualified, will be able to access your notes and will be able to issue a prescription if needed.

There are 2 ways that you can book an appointment:

  1. Call your usual GP practice and ask for an appointment in the Improved Access Service. This will be a telephone appointment in the first instance. If you need to be seen, options to achieve this will be discussed. You may be offered an appointment at our Eastbourne Primary Care Hub.
  2. Book a GP video call via LIVI. You will need to download the LIVI app on a mobile or tablet. Register, find your practice and you’re ready to go. You’ll need some ID (passport or driving licence) during registration. Then book your appointment – you can choose to see the next available GP or book up to 7 days in advance. You can usually speak with a GP in less than 30 minutes. The GP will call you in the app to start your appointment. You’ll get a reminder just before. It’s free to download the app and there’s no charge for the appointment either. LIVI GPs offer medical advice, prescriptions and referrals for a wide range of medical problems. If you need a prescription, this can be sent directly to a pharmacy for you.