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SDHC Service Summary - October 2026
Extended Access Service:
SDHC successfully delivered 1,350 appointments to patients, ensuring timely access to care:
- 450 face-to-face consultations
- 900 telephone consultations
Without this service, patients indicated they would have sought alternative forms of care:
- 53% would not have sought any medical assistance
- 29% would have contacted NHS 111
- 18% would have visited an Urgent Treatment Centre or A&E
Care Home Out-of-Hours (OOH) Service
This is an entirely remote service which operates every weekend. Each home has a 'check in' consisting of proactive calls to see if there are any problems where a GP can be telephoned for advice.
The Care Home OOH service provided 239 consultations for care home residents, resulting in significant system-wide benefits:
- 86 calls prevented to NHS 111
- 6 calls prevented to 999
- 7 hospital admissions prevented
Top 5 reasons for consultations:
- Complex Frailty Care: 48%
- Medication: 17%
- Respiratory: 10%
- Vascular: 6%
- Dermatology: 5%
Urgent Primary Care
SDHC has been actively supporting ESHT’s UTC with GP capacity, contributing to alleviating the pressures faced by both the A&E department and the onsite UTC.
Total Consultations Delivered: 389
If access to this service was not possible:
- 26% would have contacted NHS 111
- 37% would have waited to see their GP
- 35% would have visited A&E
- 2% would have walked in
Published: Nov 9, 2026