SDHC Service Highlights - April 2025

Delivering Quality Care and Expanding Access

As a social enterprise, we are committed to reinvesting the income generated from our private GP services into enhancing the quality and accessibility of NHS Services within our community.

By choosing our private services, you help support a model that drives improvements in care delivery, expands access to vital services, and ensures we can continue offering the highest possible standard of care.

Extended Access Service

SDHC successfully delivered 1,273 appointments to patients, ensuring timely access to care:

• 215 face-to-face appointments
• 1058 telephone consultations

Without this service, patients indicated they would have sought alternative forms of care:

• 45% would not have sought medical assistance
• 33% would have called 111
• 22% would have attended Urgent Treatment Centres or A&E

Care Home Out-of-Hours (OOH) Service

The Care Home OOH service provided 214 consultations for care home residents, resulting in significant system-wide benefits:

• 208 calls to 111 avoided
• 14 calls to 999 avoided
• 12 potential hospital admissions prevented 

Top reasons for consultations:

• Medication management (24%)
• Complex frailty care (23%)
• Dermatology (19%)
• Urology concerns (10%)
• Palliative Care (4%)

Vaccination Campaigns: COVID-19 and Flu

Our vaccination Campaign efforts made a significant impact on community health: Total in April – 5625

• Outreach off-site clinics (2672)
• Total Care Home (681)
• People with Immunosuppression and at clinical risk (354)
• Total Housebound (328)
• Pregnancy (3)

Urgent Primary Care

SDHC has been actively supporting ESHT’s UTC with GP capacity, contributing to alleviating the pressures faced by both the A&E department and the onsite UTC.

Total Consultations Delivered in April: 197

Published: May 9, 2025