SDHC Service Highlights - March 2025

Delivering Quality Care and Expanding Access

As a social enterprise, we are committed to reinvesting the income generated from our private GP services into enhancing the quality and accessibility of NHS Services within our community.

By choosing our private services, you help support a model that drives improvements in care delivery, expands access to vital services, and ensures we can continue offering the highest possible standard of care.

Extended Access Service

SDHC successfully delivered 1,446 appointments to patients, ensuring timely access to care:

• 454 face-to-face appointments
• 856 telephone consultations

Without this service, patients indicated they would have sought alternative forms of care:

• 51% would not have sought medical assistance
• 36% would have called 111
• 12% would have attended Urgent Treatment Centres or A&E
• 1% would have contacted 999

Care Home Out-of-Hours (OOH) Service

The Care Home OOH service provided 168 consultations for care home residents, resulting in significant system-wide benefits:

• 166 calls to 111 avoided
• 16 calls to 999 avoided
• 13 potential hospital admissions prevented 

Top reasons for consultations:

• Complex frailty care (33%)
• Medication management (12%)
• Dermatology (6%)
• Urology concerns (11%)
• Palliative Care (6%)

Urgent Treatment Centre

SDHC has been actively supporting ESHT’s Urgent Treatment Centre (UTC) with GP capacity, contributing to alleviating the pressures faced by both the A&E department and the onsite UTC. For the month of March, SDHC provided 25 appointments per day 5 days a week, with a total of 134 appointments being utilised throughout the month.

We intend to continue offering this vital service, further streamlining operations, and supporting the local Emergency Department in managing demand.

Published: Apr 4, 2025