Private Healthcare Frequently Asked Questions

< Back to Private Healthcare


Why might I need an appointment with a private GP?

Visiting a private GP can often provide you with easy access to expert medical care, with readily available appointments. It is also useful for medical concerns which can’t be squeezed into the typical 10-minute slot, allowing you to explore your issues over a longer consultation. Additionally, we offer 6 days per week access, making it easier to get an appointment.


How do I register to SDHC's private GP service?

To register as a patient is free, however, please note that any appointments booked, will require payment in advance. You will be required to complete a new patient questionnaire, which will be emailed out to you once you have spoken to our reception team. We request patients to complete this before you are seen by the GP.


How do I make a private GP appointment?

You can contact us directly by phone on 01323 402790 or book an appointment online, providing even more convenience for scheduling your visit. You may be pleasantly surprised how easy it can be to make an appointment and be seen.


How are my medical records stored?

We maintain strict security protocols in relation to storing your personal information and any medical notes. This is done using a highly secure electronic health record system, within UK data centres. With your consent, this information can also be shared with your NHS GP to seamlessly integrate into their records.


Can I still use the NHS for prescriptions and services?

Absolutely. You are entitled to use NHS medical care, you have the option to  benefit from our private GP services, whilst still having access to NHS prescriptions and services. If you give consent to share, we will keep your NHS GP informed after consultations, so your continuity of care is minimally affected by stepping in and out of our private service.


How much does a private prescription cost?

The price of private prescription medicine varies depending on the type of medicine that you have been privately prescribed.

You may find that the cost of a private prescription may sometimes be less than NHS prescriptions. However, this may not be so for all private prescriptions.

Doctors are encouraged to prescribe ‘generically’ to ensure that the most cost-effective version of the medication is prescribed. For some medications, branded prescriptions are required (e.g. insulin) to ensure that the right device/strength is dispensed – this is important for safe prescribing. Ask your doctor if a generic medication is available and suitable for you. 


How will I obtain my private prescription?

The traditional method of private prescription services involves issuing a paper prescription during a face-to-face appointment. However, if required, we can issue your prescription electronically directly to a pharmacy of your choice using a secure electronic system similar to that used for NHS prescriptions.


What about my registration with my NHS GP?

SDHC aims to provide you with a private GP service to suit your needs at any time. Having a private GP appointment does not result in any changes to the care you receive from your NHS GP, and we recommend that you remain registered with your NHS practice. It is important to remain registered and engaged for the purposes of chronic health monitoring, screening, and repeat prescribing to ensure thorough and continuous healthcare.


Will SDHC private service have access to my NHS records?

Your NHS records are securely protected and cannot be accessed by anyone outside of the NHS without your consent. Some practices grant SDHC access to their NHS patient records if patients also consent at the time of access.

Similarly, our private medical records are kept confidential and cannot be accessed by NHS services, unless if you have given consent for this to be shared or in exceptional circumstances when your health or wellbeing is at risk.


What happens if I’m running late for my appointment?

If you anticipate being late, please contact us at 01323 402790 promptly to make necessary arrangements. Arriving more than 10 minutes late without prior agreement, which disrupts our schedule, will be treated as a missed appointment. Missed appointments are non-refundable. Whether the GP can accommodate a late arrival is at their discretion. 


How can I reschedule or cancel my appointment?

To reschedule or cancel your appointment, kindly provide a minimum of 72 hours notice before the scheduled date. Failure to do so will result in a charge equivalent to the full appointment value for any missed appointments without the required notice.  

Contact us on 01323 402790 and speak to our reception team who will be happy to assist you. 


Do I need private insurance?

No. You do not need to have a private health insurance to consult with one of our private GPs. Our appointment payment system requires patients to pay for their appointment in advance, before being seen. This allows you to schedule appointments that are convenient and accessible for your personalised healthcare needs.


What if I have private healthcare insurance?

If you have a private healthcare policy, you should check your cover under that policy first. Please note, if you book and pay for any of our private services, you will be not be able to submit a refund claim to your private healthcare provider unless you have their pre-authorisation however we are not currently affiliated with any private healthcare insurers. You will therefore be solely responsible for fees incurred.


Can I see an SDHC private GP without having a referral?

Yes, absolutely. A referral is not required if you need to see one of our Private GPs. All you need to do is call/email us and book yourself an appointment. Our reception team will be able to guide you on what to do next.


Can I walk in without an appointment?

We do not offer a walk-in service for private GP appointments. To see a GP, all patients are required to book an appointment in advance. We aim but can’t guarantee an appointment on the same day you book.


Can I pay to see my NHS GP?

No. Due to NHS regulations, GPs from your practice are not allowed to charge you for consultations.