Private Healthcare Terms & Conditions

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1. SDHC provides NHS services and also offers Private GP appointments, charging a fee for this service. When you agree to have a private consultation with a SDHC medical general practitioner, you'll be responsible for paying for their time, regardless of the outcome of the consultation.

2. You agree to provide us with a photographic proof of identification (e.g. Valid passport or valid driving licence, work ID) and proof of address (e.g. Utility bill, Council tax letter, Bank statement that is dated within the last three months), so we can confirm your identity for our records and prescribing policies.

This documentation will need to be uploaded by you via our new patient questionnaire you receive when you register.

3. Payment is taken in full before the consultation. If additional costs arise such as an additional referral letter to see a specialist or for imaging, pathology testing, then an additional payment will be requested prior to this.

4. SDHC cannot accept responsibility for unobtainable telephone numbers or non-receipt of emails. It is your responsibility to provide us with accurate contact details.

5. You agree to be open and honest with us about previous medical problems, the current medication you take and drug allergies you have.

6. You agree to be respectful to the clinician during the consultation. SDHC does not tolerate any physical or verbal abuse, aggressive, or offensive behaviour directed towards any SDHC employee or practitioner. If we think that this is happening, then we may end your consultation and suspend you from using our service. For more information, please refer to our Zero tolerance policy. SDHC also commits to treating you with respect and dignity.

7. Our Private GP Service is not suitable for patients who are acutely unwell who should attend their local A&E or contact 999. Example of these conditions/symptoms are acute chest pain, severe shortness of breath, symptoms of stroke, acute visual loss, severe abdominal pain, suspected sepsis, Acute confusion, Seizures, Rectal bleeding, Head injuries, Possible blood clots. This list is an example, other examples exist. If you continue to book an appointment with SDHC and present with an emergency condition, we will advise you to end the consultation and either call 999 or ask you to attend A&E. If you fail to follow our advice, we are not liable if your condition deteriorates.

8. Our General practitioners are responsible for their own clinical practice and for the advice, investigation and treatment that they provide. They are regulated by the GMC.

9. SDHC is not liable for patients’ wellbeing outside of the services opening hours and does not provide an out of hours service. Our operating hours are Monday to Friday 8am to 8:30pm, please note that times may vary subject to availability of clinicians.

10. All patient details and records are kept in the strictest of confidence by SDHC using our secure platform. We share information only with other medical service providers involved directly in your care such as the laboratory or imaging centre doing your tests or specialists to whom you have requested referral.

11. Patients have the right to access their health records in line with the Data Protection Act 1998.

12. SDHC reserve the right to refuse access to our service to certain individuals such as those who are:

  • threatening or abusive.
  • request potentially addictive or controlled drugs.
  • make unethical or unreasonable requests.
  • refuse to pay for services.

13. SDHC does not provide a repeat prescription service. Private prescriptions required for the presenting condition will usually be provided/issued by our GP using our electronic prescribing system.  For further medication patients have 2 options:

  • Further consultation and review resulting in another prescription from SDHC GP via private service if appropriate.
  • Consultation with your NHS GP for review and agreement for ongoing prescriptions and any required monitoring.

If you give consent for SDHC GP to share your consultation and prescription records, SDHC will ensures that your NHS GP has a full record of all your medication. This will enable them to prescribe within their competencies and requirements, manage any potential interactions with other medication and ensure ongoing monitoring requirements are undertaken. SDHC clinicians will prescribe in accordance with national and local NHS guidelines and formularies.

14. There are limitations to our prescribing. SDHC will not prescribe dependence forming medications or Schedule 2 Controlled Drugs.

15. If SDHC initiates a treatment which requires, follow up from either our own GP or another medical professional and you do not seek follow up then we are not liable for any negative outcome.

16. If SDHC prescribes a medication and you have an allergic reaction, you agree to notify a SDHC doctor or your own NHS doctor or seek urgent medical advice in A&E or by calling 111.

17. Whilst SDHC clinicians will advise you on common side effects, it is not possible to list every side effect or adverse problem with a treatment/ prescription. You agree to read the prescription leaflet and follow instructions supplied by the manufacturer of the medication.

18. There may be occasions where price changes are implemented, and these can occur without warning. However, we will uphold the advertised price on the day of your booking.

19. SDHC cannot insist on your NHS GP to order diagnostic tests or refer you to an NHS specialist, we can write to them with suggestions, but they may not agree with our suggestion. Your NHS GP is not obliged to continue any prescriptions issued via a private service however our clinicians try to follow local NHS prescribing formularies and will only prescribe medication available on the NHS.

20. SDHC cannot conduct a consultation about a relative or friend without their permission, although we can give general health advice. The person must be in the UK at the time of the consultation.

21. SDHC cannot offer:

  • maternity and obstetric care, however we can support pregnant women with other medical conditions.
  • emergency services or crisis management.
  • Support for people with complex mental health issues and those who may be actively suicidal.
  • Hospital inpatients.
  • Complex problems for which SDHC GP do not have access to required medical information, for example, specialist led care.

22. SDHC does not offer recall systems for chronic disease management, however our GPs can arrange regular reviews with you and will be able to advise on management of chronic disease and acute flares of chronic conditions.

23. SDHC will always endeavour to provide high quality holistic care. However when people have complex or multiple conditions continuity including access to medical records, is very important and the level of care we aspire to, may not be possible if we do not have access to these records. We therefore reserve the right in the absence of adequate information to not make recommendations in some cases.

 

Disclaimer

SDHC has taken all reasonable steps to ensure that the information contained within these pages is accurate and up-to-date and accepts no liability for any error or omissions appearing in this site.

We may alter the terms and conditions from time to time, so it is important for you to review them regularly. Your continued use of our services will constitute acceptance of any changes made.

It is our policy to inform patients in advance of what the charges are for all your services, treatments and investigations, and that these are offered with your full consent.

SDHC makes all reasonable attempts to exclude viruses from the website, but we cannot guarantee that the website will be virus free and accept no liability in the unlikely event that the website is not virus free. Users are advised to take appropriate safeguards before downloading information from this website.

Our website contains hypertext links to third party websites. SDHC cannot provide any warranty to the accuracy or source of information contained on these websites.

By accessing our services, you are acknowledging and agreeing to abide by the terms and conditions outlined in full. If you do not agree to these terms and conditions, we kindly request that you refrain from using our services.

 

Email Enquiries and Communication

SDHC is committed in ensuring the security of our internet protocols. We understand the importance of protecting sensitive data and will make every effort to do so. However, it is important to note that email, due to its nature, is not a secure method of transmitting data. As a result, SDHC will take no responsibility for any potential risks associated with electronic data transmission.

If you request clinical information on our services, this will be transmitted back to your email address unless you explicitly request that we send this information to you via a different method, such as by post, in which case there may be an additional postage charge.

By providing us with your details (including your health records), you consent and accept that we may need to forward this information electronically (or otherwise) to third parties if you ask us to do so.

Upon registering with us, you will need to complete our new patient questionnaire. As part of this process, you will be asked to give consent for SDHC to communicate with you via email. This includes both clinical and non-clinical information that may contain your personal details.

We will communicate with you by email as the primary communication method unless you advise us otherwise on our new patient questionnaire.

SDHC will make every effort to ensure we have your correct and up to date email address for all communications, but as the user, it will be your responsibility to ensure that we have your correct email address on file for you. SDHC takes no responsibility for inaccurate non-clinical information stored on your records.

SDHC aspires to continuously learn from patient feedback. By using our services you are agreeing to let us know of any important positive or negative experiences you encounter. This can be done via our online feedback platform or by using our suggestion boxes at any of our sites. This can be done anonymously.

By using our service, you agree that any feedback we receive may be shared anonymously on various platforms, including our website, leaflets, posters, etc.